Treasury Direct - I have been working with clients on this issue. Do yourself a favor and don't complete any of the non mandatory information when you're initially setting it up. They'll let you put in your DL # and state, expiration date, etc, but it's not required and I've seen it cause the system to put them on hold while you send them a notarized paper application....which they say takes 12 -14 weeks to process (no joke).

Interestingly, if you are in that locked out / hold state, you can go in and start a new application with the same / identical SS #...leave out anything but the mandatory parts on the new application...and it should go through (because of course Gov didn't hire developers who programmed it to check for an existing application).  I've had 100% success with this method so far. 

The phone lines are open this Saturday (it is rare they are open for calls) if you need to call them 844-284-2676from 7am-12pm (noon) central time. If calling, do it earlier the better when they first open should be less chances of a longer hold time. 

I've had no issues with the system, sorry to hear you did. 

It's not just the government.  Majority of businesses are just as bad these days.  No quality control or accountability.  

Paid a premium one Saturday to FedEx to deliver a package with time sensitive docs 1st thing Monday morning (east coast to west coast). Package delivered the following Thursday.  Money refunded but delay created problems.  Purchased a lawn mower online.  Unpacked and broken on delivery. Returned and replacement shipped next week; that mower was broken as well.  Returned for full refund.  Purchased different brand from Home Depot; that had to be shipped back as well.  Replacement finally worked.