LOL just as I expected, told you guys, that guy who I shared the email with, never replied, I sent him 2 emails as well and offered him a personal phone call to answer his questions- like I said, on the surface what he asked for isn't unreasonable, but I'm telling you from 15 years of emails - 9 times out of 10 when someone writes in with questions like that (sort of looking for perfection), I've learned over the years not to spend too much time with emails because majority of the time they won't even respond back - you end up wasting a lot of time for nothing and is why it's best not to spend an hr on some big email -best to spend that time on other things, and instead offer a phone call which is more personal and they would get 10 times more out of it than an email ever could. 

should we have a polished page that isn't password protected that shows all detailed stats etc, yes, but we don't - we spend too much time on systems and analysis, never seems like I have time to do that. But, unlike most sites we offer our phone number and talk with folks - you can't do that with most sites like ours. Anyway just saying the guy as I suspected didn't even respond back, which is what I thought would happen