good luck filing a complaint - talking to stockcharts is like talking to a wall - they never even acknowledge receiving any communication, never answer anything, don't answer their phones - just ask you to leave a message which they never return - they have become completely insular, uninterested in any customer service - must feel really fat sitting on a gold mine. I wish people here - with better access and knowledge than myself - will find a good substitute - it's time to get off stockcharts. If BPT decide to stop using them, this will give us all an incentive to move and maybe save some money too - I don't know if any free service is comparable. The certainly have a lot of good features, but also a lot of problems and issues that they refuse to address - in the past i managed to get some dialog going with them but this was a long time ago and they have since decided to stop communicating. Do they really provide the best value out there? I don't really use any of their serious charting services, just live quotes and basic charting, and I know there are many other sources out there e.g. is ameritrade as good? how did stockcharts get to where they are - they have become the default standard for everyone - it this justified today? perhaps we can start a discussion on a separate thread- this is not off-topic but also not mainline for this forum - can we ask for a new topic somewhere?