Thank you, Steve.  I appreciate the tip.  I certainly agree that learning comes with time and experience.  I have a lot of experience, but am far from a technical trading expert.  I am paying for this subscription in an effort to accelerate that process, and to help me get in and out of new positions profitably.  I think it is easy for the folks that have been around for a long time to think this site is intuitive and easy to use.  

I have highlighted several things within the KISS tables to Rik that are not working correctly, like entry dates for items where there were no updates.  His response was "there is currently an issue with the HP KISS table ; when it says "Flat" there shouldn't be a System Entry date".  I also understand that the trade ideas used to have SMS alarms, but Rik said "yes, in the past we did have Alarms for the Trade Alerts where people would alerted to new trade triggers for the Trade Ideas.  currently that feature is broken as the company that provided the data is out of business and we are finding a replacement."  

So your customer support is telling me that your KISS tables are not functioning correctly, and that I am on my own with your trade ideas as far as if I initiate a position, and if so, where to set a stop.  I am excited to get to work and learn from you all, but have found the user experience a little underwhelming and, based on Matt's earlier response, a bit condescending.